The KRAFT designsmiths® Customer Experience Framework optimises every aspect of your business to build loyalty and earn trust through engaging customer experiences.
Customer Experience
In the digital age, a great customer experience is vital for attracting and retaining customers, as it builds a returning customer base by cultivating loyalty and trust.
Customer experience design creates positive and memorable interactions by mapping journeys, identifying improvements, implementing consistent systems, streamlining systems and boosting sales.
The CUSTOMER EXPERIENCE Framework focuses on the following 3 Key focus areas:
Customer Experience
Framework
Framework STRUCTURE
Type
Workshop in-person or virtually on Miro workspace
Time
Option 1: Over 2 days (8 hours with breaks in-between) Option 2: Over 1 day (5 hours)
Deliverables
- CX strategy summary
- Customer journey map
- CX opportunities summary
Outcomes
- Engaging customer experience
- Delighted customer audience
- Growing trust and reputation
- Return sales and loyalty
Build trust and loyalty through experience.
Reach new customers and earn return business through designing engaging customer experiences.
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